Help Centre

Help Centre

How Can We Help You Today?

Find answers to common questions, learn about our policies, or get in touch with our support team.

💬

Get Support

Reach our team for help with your account or studies

🛡️

Refund Policy

14-day money-back guarantee — no questions asked

❓

FAQs

Answers to the most commonly asked questions

🏥

About Us

Learn about the team behind RadiologySound

Contact & Support

We're here to help — choose the best way to reach us

📧

General Support

Account issues, technical help, refund requests

support@radiologysound.com
💡

Suggestions

Ideas, feature requests, content improvements

suggest@radiologysound.com
👨‍💻

Developer Contact

Technical partnerships, API, integrations

jafar@radiologysound.com

WhatsApp

Quick real-time chat support

Chat on WhatsApp

Telegram

Join our community channel

@RadSound
📞

Call Us

Available during business hours (GMT+2)

+20 115 955 3263

⏱️ Response Times: Email within 24 hours · WhatsApp within 4 hours during business hours (9 AM – 6 PM GMT+2, Sun–Thu)

Frequently Asked Questions

Browse by category or search above

Platform & Account
Visit our Sign Up page and register with your email, or use Google Sign-In. Once registered, you'll have immediate access to the free tier with limited questions. Upgrade to a paid plan anytime from the Pricing page.
Yes! You can upgrade anytime. You'll receive prorated credit for remaining time on your current plan. Contact support@radiologysound.com to arrange an upgrade.
Your progress, scores, and streaks are saved permanently. You revert to the free tier but can reactivate anytime without losing any data.
We offer a generous free tier: 1 study exam per subject, a daily quiz, and 1 quick mock per day. All paid plans also include a 14-day money-back guarantee.
Yes — 30% off for groups of 5 or more trainees. Email support@radiologysound.com with your department details.
Absolutely. Both the Physics and Anatomy dashboards are fully responsive and optimised for smartphones and tablets. No app download required — access everything through your mobile browser.
FRCR Physics
We offer 11,299 questions comprising 56,495 True/False items — the largest FRCR Physics question bank available. These span 8 core topics: Basic Physics, X-ray, CT, MRI, Ultrasound, Nuclear Medicine, Radiation Protection, and Miscellaneous.
Each mock exam contains 40 questions with 5 True/False items each (200 marks total), timed at 120 minutes — exactly matching the real FRCR Part 1 Physics exam format. We have 282 full mock exams.
Farr's Physics for Medical Imaging is the primary recommended text by the Royal College. We recommend combining it with our interactive modules and question bank for optimal preparation.
The exam covers: Radiation Physics and Radiation Hazards, X-ray Production and Properties, Imaging with X-rays, CT Imaging, MRI, Ultrasound, Nuclear Medicine, and Radiation Protection and Dosimetry.
The FRCR Part 1 uses a criterion-referenced pass mark that varies per sitting, typically around 56–62%. Our platform tracks your readiness score against historical pass marks to indicate when you're ready to sit the exam.
FRCR Anatomy
Our Anatomy dashboard covers all regions examined in the FRCR Part 1 Anatomy exam: Head & Neck, Thorax, Abdomen & Pelvis, Musculoskeletal (Upper and Lower Limbs), Spine, and Paediatric Anatomy — with real clinical images and annotated explanations.
Questions include images from all modalities: Plain Radiographs (X-rays), CT (axial, coronal, sagittal), MRI (T1, T2, FLAIR, post-contrast), Ultrasound, Fluoroscopy, Angiography, and Nuclear Medicine scans.
The FRCR Part 1 Anatomy component presents 20 images with annotated arrows/markers. Candidates must identify the indicated anatomical structures. Our mock exams replicate this exact format.
Yes — all images support click-to-zoom with pan functionality. You can enlarge any image to full screen for detailed review, similar to a PACS workstation experience.
AI in Medicine & Radiology
AI is increasingly being integrated into radiology workflows for lesion detection (chest X-rays, mammography, CT lung screening), automated measurements, report generation assistance, triage and worklist prioritisation, and quality assurance. Major vendors including GE, Siemens, and Philips now embed AI tools directly into their imaging platforms.
The consensus among radiology societies (RCR, ACR, ESR) is that AI will augment rather than replace radiologists. AI excels at pattern recognition and quantification, while radiologists provide clinical context, communication with referring clinicians, and complex diagnostic reasoning. The future radiologist will be one who uses AI tools effectively.
Yes — our platform uses AI-powered Smart Practice that adapts question difficulty based on your performance, identifies weak areas, and generates personalised study pathways. Our progress analytics also use machine learning to predict exam readiness.
AI is transforming medical education through adaptive learning platforms, automated question generation, intelligent tutoring systems, virtual patient simulations, and performance analytics. RadiologySound leverages several of these approaches to optimise your FRCR preparation.
Interventional Radiology
Interventional Radiology (IR) is a medical subspecialty that uses image guidance (fluoroscopy, ultrasound, CT, MRI) to perform minimally invasive procedures for diagnosis and treatment. Common procedures include angioplasty, stenting, embolisation, biopsies, drain insertions, and tumour ablation.
FRCR Part 1 focuses on physics and anatomy fundamentals. IR-specific knowledge is more extensively tested in FRCR Part 2 and subspecialty exams. However, understanding of fluoroscopy physics, radiation protection during procedures, and vascular anatomy is relevant to Part 1.
In the UK, the typical pathway is: Medical degree → Foundation training → Core Radiology Training (ST1–ST3) with FRCR Part 1 & 2 → IR subspecialty training (ST4–ST6) → CCT in Clinical Radiology with IR subspecialisation. Some countries also offer direct IR residency programmes.
Diagnostic Radiology
Major subspecialties include: Neuroradiology, Musculoskeletal Radiology, Cardiothoracic Radiology, Abdominal/GI Radiology, Genitourinary Radiology, Breast Imaging, Paediatric Radiology, Head & Neck Radiology, Emergency Radiology, and Nuclear Medicine/Molecular Imaging.
The FRCR is the gold standard qualification for radiologists in the UK, many Commonwealth countries, and increasingly recognised worldwide. Part 1 covers the foundational physics and anatomy knowledge essential for safe and effective diagnostic practice.
Diagnostic Ultrasound
Key topics include: Piezoelectric effect, transducer design and types, beam properties, acoustic impedance and reflection, attenuation, resolution (axial, lateral, elevational), Doppler physics (continuous wave, pulsed wave, colour, power), harmonic imaging, artefacts, and biological safety (thermal index, mechanical index).
Ultrasound images may appear in the FRCR Anatomy component. Candidates should be familiar with normal sonographic anatomy of the abdomen, pelvis, neck, and musculoskeletal structures. Our Anatomy dashboard includes ultrasound-based questions.
Key artefacts include: Acoustic shadowing (behind calculi/bone), posterior acoustic enhancement (behind cysts), reverberation, ring-down, comet-tail, mirror artefact, side-lobe artefact, aliasing (Doppler), and twinkle artefact. Understanding these is essential for both FRCR Part 1 and clinical practice.

About RadiologySound

Built by radiologists, for radiologists

RadiologySound is a comprehensive FRCR exam preparation platform founded by Dr. Muhammad Jafar, a Specialist Radiologist and PhD candidate in Interventional Radiology at Cairo University. Born from first-hand experience preparing for the FRCR, RadiologySound was created to provide the most extensive, clinically relevant, and technologically advanced exam preparation resource available.

56,495T/F Items
282Mock Exams
8Subject Modules
500+Candidates

Our Mission

To democratise access to high-quality FRCR preparation globally, removing barriers of geography and cost that traditionally limited exam success to those with access to major teaching centres.

Our Values

🎯

Clinical Accuracy

Every question is reviewed for accuracy against current guidelines and textbooks.

💡

Innovation

AI-powered learning, adaptive practice, and interactive modules that go beyond static question banks.

🌍

Accessibility

Affordable pricing, mobile-optimised, and designed for candidates worldwide.

Professional Affiliations

Our team holds memberships with ESR, RSNA, SIIM, and EGSIR, ensuring our content stays current with international radiology standards.

Refund Policy

Last updated: April 2026

🛡️ 14-Day Money-Back Guarantee — If you're not satisfied with RadiologySound for any reason, request a full refund within 14 days of purchase. No questions asked.

How to Request a Refund

  1. Email support@radiologysound.com with your account email and order details
  2. Include "Refund Request" in the subject line
  3. We will process your refund within 5–7 business days

Refund Eligibility

  • Within 14 days of purchase: Full refund, no questions asked
  • After 14 days: Refunds are considered on a case-by-case basis for technical issues or exceptional circumstances
  • Group/Department subscriptions: Contact us to discuss partial refund arrangements

Refund Method

Refunds are processed to the original payment method (PayPal). Please allow 5–7 business days for the refund to appear in your account.

⚠️ Note: Accounts found to have violated our Terms of Service may not be eligible for refunds.

Terms & Conditions

Last updated: April 2026

By accessing and using RadiologySound (radiologysound.com), you agree to the following terms. Please read them carefully.

1. Account Terms

  • You must be 18 years or older, or a medical professional/student, to create an account
  • You are responsible for maintaining the confidentiality of your login credentials
  • One account per person — sharing credentials is prohibited and may result in account termination
  • You agree to provide accurate, current information during registration

2. Subscription & Payment

  • Paid subscriptions grant access to premium content for the selected duration
  • Payments are processed securely via PayPal
  • Subscriptions do not auto-renew — you choose and pay for each period explicitly
  • Prices are listed in USD and may be subject to change with 30 days' notice

3. Intellectual Property

  • All content including questions, explanations, images, and software is the intellectual property of RadiologySound
  • You may not reproduce, distribute, screenshot, or share exam content outside the platform
  • Personal study notes may be made for your own use only

4. Acceptable Use

  • Use the platform for personal exam preparation only
  • Do not attempt to scrape, copy, or extract content programmatically
  • Do not share your account with others or resell access
  • Do not upload harmful content or interfere with platform operations

5. Disclaimer

RadiologySound is an educational tool and does not guarantee exam success. Content is for educational purposes and should not be used for clinical decision-making. We make no warranties about the accuracy or completeness of any information on the platform.

6. Limitation of Liability

RadiologySound's total liability to you for any claims arising from the use of our platform is limited to the amount you paid for your subscription in the 12 months preceding the claim.

7. Changes to Terms

We may update these terms periodically. Continued use of the platform after changes constitutes acceptance of the updated terms. Material changes will be communicated via email.

8. Contact

For questions about these terms, email support@radiologysound.com.

Privacy Policy

Last updated: April 2026

RadiologySound ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

  • Account Information: Name, email address, professional role, country
  • Payment Information: Processed securely by PayPal — we never store card numbers
  • Usage Data: Study progress, exam scores, time spent, feature usage
  • Technical Data: Browser type, device type, IP address, cookies

2. How We Use Your Information

  • Provide and personalise the learning experience
  • Process payments and manage subscriptions
  • Send important account and service notifications
  • Improve our platform through aggregated, anonymised analytics
  • Send educational tips and exam updates (with your consent)

3. Data Sharing

🔒 We never sell your personal data. We only share data with: payment processors (PayPal), hosting providers (Hostinger), and analytics tools (aggregated only) — all bound by data processing agreements.

4. Data Security

We use 256-bit SSL encryption, secure hosting, and follow industry best practices for data protection. Access to personal data is restricted to authorised personnel only.

5. Your Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a structured format
  • Opt-out: Unsubscribe from marketing emails at any time

6. Cookies

We use essential cookies for authentication and session management, and analytical cookies to understand platform usage. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your data for as long as your account is active. After account deletion, personal data is removed within 30 days. Anonymised analytics data may be retained indefinitely.

8. Contact

For privacy inquiries, contact our Data Protection Officer at support@radiologysound.com.

Still Need Help?

Our support team typically responds within 24 hours

Contact Support